Parties.
High Rock Experts, LLC (“Provider”) and the purchaser (“Student”).

Services.

• Monthly First Friday live group Q&A, ~60 minutes or until last question answered.

• Access to the Q&A replay library during the access term.

• Priority for pre-submitted questions received by 10:45 AM ET on call day.

Access term.

• Term begins on purchase and ends after the selected duration: 3, 6, 9, or 12 months.

• No pauses, extensions, or proration.

Fees and payment.

• One-time fee per chosen term, paid at checkout.

• All amounts are in USD. Taxes, if any, are additional.

Scheduling.

• Provider posts dates and times in the Q&A hub.

• Provider may reschedule for illness, emergency, or platform outages. If a month’s call is canceled, Provider will reschedule or add a replacement session.

Submissions.

• Use the Ask a Question form.

• No PHI. De-identify files and links.

• Provider prioritizes clear, concise questions submitted before the cutoff, then live questions time permitting.

• Submission does not guarantee the question will be answered in a given session.

Scope.

• Education only. This is not legal advice or a lawyer-client relationship.

• Discussions focus on expert workflow, ethics, business practices, and professional development.

No guarantee.

• Provider does not guarantee cases, revenue, outcomes, or specific results.

Conduct.

• Be respectful. No sharing of confidential or identifying case details.

• Provider may remove disruptive participants without refund.

Recording and IP.

• Sessions are recorded. By attending or submitting a question, Student consents to recording.

• Provider owns all recordings, transcripts, summaries, and materials.

• Student receives a limited, personal, non-transferable license to view during the access term. No downloading, reposting, or distribution.

Confidentiality and privacy.

• Do not share PHI or identifying details.

• Provider will not disclose Student questions by name in public marketing without consent.

• Provider may use anonymized learnings to improve offerings.

Tech requirements.

• Student is responsible for a stable connection and compatible device.

• Backup platform links may be used if the primary platform is down.

Refunds.

• Refunds within 1 day of purchase if Student has not attended a live session during the term.

• After that window, all fees are nonrefundable.

Misuse.

• Sharing access, scraping content, or distributing materials is prohibited and may result in termination without refund.

Governing law; disputes.

• Massachusetts law governs.

• Venue, state or federal courts located in Massachusetts.

• Parties agree to good-faith discussion before filing suit.

Notices.

• Provider: amy@highrockexperts.com 

• Student: the email provided at checkout.

Entire agreement.

• This is the full agreement for the Q&A Extension and supersedes prior discussions about this product.

Acceptance.

• By purchasing, Student agrees to these terms.